A lot can happen on the trip, and not always the incidents leave pleasant impressions. But if you know about some situations in advance, you can take measures, protect yourself and not lose time and money. In the article, we analyze unpleasant situations in which tourists can get to the airport and abroad.

You paid for your tickets and the hotel, and you weren’t given a visa.

If you have a few days left before your trip and you have been denied a visa, you will most likely have to cancel your trip. More often than not, denial of a visa is not just so. There are specific reasons, and you need to find them out – if not this time, then the next necessarily.

In some cases, the reasons can be fixed immediately: rebook the hotel or attach the missing certificates. In this case, you can try to reapply to the same visa center, and if there are a few days left before the trip, you can apply for an urgent visa: for an additional fee, the documents will be considered for the day.

If you do not manage to change the reason for the refusal or do not have time to apply for a visa again, the trip will have to be canceled. In this case, you can try to return at least some amount for tickets and hotel.

To start the refund procedure for tickets, contact the service support service where you bought them. If you do not receive a visa, you can issue an involuntary refund. Unfortunately, not all airlines consider this reason respectful and agree to return the money. However, we recommend that you leave a refund application in any case. It may be possible to get back the airport’s fare or part of the fare. If the fare is refundable, there will be no problems in principle, and you will get back almost the total cost of the tickets (only a fine for a refund).

To get the money back for a hotel room, contact the service support service you booked. If the reservation was marked “Pay is not refunded,” it is likely that you will not be able to get the money back, but it is worth a try.

How to avoid and protect yourself

1. Carefully fill out all visa documents. It is better to submit documents not directly to the consulate but through the visa center, whose employees will check everything and tell you what to fix.

2. Do not apply false certificates (e.g., from a non-existent job or a statement from someone else’s bank account). If possible, provide more documents than you need (e.g., a statement and a sponsorship letter).

3. Buy tickets with a return fare or oneTwoTrip Return package, which allows you to refund 90% of your ticket price regardless of the cause and fare of your ticket.

4. Book a hotel with a pay-per-check-in.

5. When buying tickets and booking a hotel, take out insurance. The list of insurance cases includes the denial of the visa. Then, if the airline and the hotel refuse to return the funds of the loss compensates the insurance company.

You’ve arrived at the airport, and you’re not put on a flight.

An unpleasant situation like that can happen to anyone. If you come to the airport with a pre-purchased ticket, and the reception says that you can not fly this flight, there was an overbooking. The airline may have sold more tickets than there are seats on the plane, or for technical reasons, had to replace the aircraft with another, smaller one. For you, this means one thing: there are no seats, and with the correct flight, you will most likely not fly away.

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What to do? More often than not, airlines admit their mistake and transfer you to the next flight, sometimes with an upgrade, as well as compensate for the delay. If the next flight is not soon, you will be put in a hotel and taken to it at the airline’s expense, but even if a couple of hours, you will most likely be given vouchers to buy food in the airport cafes.

If this does not happen, look for other victims – if you are not alone, it will be easier to obtain compensation together – and collect evidence. Make sure an airline employee puts a check-in note on your ticket due to a lack of space. Record the conversation with the staff on video. Record the time when you were denied access to the plane. Save checks for all the costs you had to make while waiting for your flight. And then apply for compensation. The amount depends on the country and the airline.

How to avoid and protect yourself

1. Register for a flight online, preferably in advance. All other things being equal, the plane is the first to receive a boarding pass.

2. If you plan to check-in at the airline desk, arrive early. In situations where the airline has sold more tickets than there are seats on the plane, problems arise for those passengers who come to the end of check-in.

3. Be sure to keep your boarding pass when your flight is delayed or canceled. It will have to be attached to the application for compensation if trouble does happen.

You’re late for your flight.

If you realize that you are late on the way to the airport, immediately contact the airline or the service support service where you bought the ticket. In some cases, for example, if you have only hand luggage with you and you do not have time only to check-in for the flight, there is a chance to land.

If you do not have time for the flight, it is essential to understand whether you can return or exchange the ticket immediately.

If you do not have time to check-in online or were able to cancel check-in, knowing that you are late, contact the service support service where you bought the ticket. He will check whether it is possible to exchange or return the ticket and will start this procedure.

If you have managed to check-in online, you should quickly contact the airline to cancel check-in. It’s also the quickest way to learn how to proceed.

Airline employees will check your fare and will be able to offer the option of exchange with or without a surcharge (depending on the rules of the tariff). If the option suits you, you can exchange and pay for the ticket, for example, at the airport at the airline ticket office.

If you arrived at the airport but stayed at passport control or somewhere on the way to the gate, and the plane left without you, also contact the airline or service support service, which bought tickets. An airline employee or service may be able to transfer you to the next flight with a minimum fine and a surcharge.

How to avoid and protect yourself

1. Always put extra time on the road and pass all checks at the airport. Expect to arrive at the airport two and a half to three hours before departure.

2. Consider that the ticket writes the time when the plane departs. Check-in and baggage reception usually end 40-60 minutes before departure, and in some cases, the boarding 30 minutes before that time.

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3. If there are difficulties or delays, and you are afraid that you do not have time, immediately contact the airline or the service support service you bought the ticket for.

You didn’t find your luggage on the flight.

The situation is unpleasant but not critical and usually easy to solve. Usually, most passengers receive their lost luggage within 1-2 days.

If all the suitcases have already been dismantled and you are standing at the issuance’s empty tape, your luggage will most likely not arrive. Head to the counter with the words “Lost and Found” and act about the loss of luggage. If you can’t find the Lost and Found stand, contact any airport employee or airline representative for help.

The application must include passport details, the airline’s name that lost your luggage, the data from the baggage tag (it is attached to your ticket), and describe the suitcase in detail. Based on the application, the search for luggage is organized.

Search for your suitcase will be 21 days. When it is found, it will be sent to the nearest airport, and some carriers deliver luggage to your address. To do this, however, you need to write a letter with this request.

How to avoid and protect yourself

1. Hand over your luggage correctly. There should be no extra stickers on the suitcase, only those posted at the front desk. Suitcases with bright multicolored stickers of different countries look beautiful in photos, but in reality, to fly with such is not worth it.

2. If you are flying with transfers, check at the check-in desk where your luggage will arrive: in the docking city or at the final destination.

3. Buy a bright suitcase or suitcase of unusual color. Attach a recognizable item and a card with your details to it. In this case, if you lose, it will be easier to find.

4. Keep the ticket root with baggage tags.

5. Buy insurance against such cases. At OneTwoTrip, this can be done during the purchase of your ticket. Of course, the loss of the suitcase will not save you, but compensation will not be a problem.

You come to the hotel and you are told that there are no rooms.

This is a relatively rare but still not impossible situation. Most often, booking services are not to blame: either the hotel owners did not notice the reservation and checked someone from the street, or the hotel had an emergency. Still, the owners forgot to remove the rooms from the reservation.

In any case, if you come to the hotel, and your reservation is not there, and at the reception, you refuse to help, immediately call the service support service, where you booked the room. The employee will contact the hotel and try to solve the problem. As a last resort, you will find a hotel room next door. If that room costs more, the difference will be compensated by the hotel that made a mistake or the service – you will not have to pay extra in any case.

How to avoid and protect yourself

1. After booking the room, please email the hotel and check to see if they have received a reservation in your last name. The hotel’s address can be found online or contacted through the booking service.

2. Most often, linings happen in small private hotels. If you are afraid of difficulties, choose larger hotels.

3. There may also be a problem with late bookings, such as when you book late at night the next day. So try to count in advance.

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Your wallet was stolen with all the money.

If documents are stolen with money, use advice from the previous item.

Were there credit cards in the wallet in addition to the cash? Instead, call your bank’s support and block them. According to statistics, robbers immediately try to withdraw money from accounts, so you need to have time to scream before that.

To get cash for the first time, look for help from friends, relatives, and compatriots. To do this, the easiest way to use money transfer services like Western Union. Their offices are in many major cities, and you can get a translation the next day.

How to avoid and protect yourself

1. Save your bank’s support number in your phone book, so you won’t waste time searching for Wi-Fi and phone on the site, but you can call and block all the cards right away.

2. Do not carry all the money with you: calculate the approximate amount for the day, and keep the rest safe in the hotel room.

3. Do not keep all the money in one place: put the card in the jacket’s inner pocket, some cash in the purse, and the second part – in a hidden pocket of the bag.

4. Get a credit card just in case and keep it safe in a hotel.

5. In tourist places, remove the backpack and carry it in your hands, and hold the bag tighter.

You’ve had an accident, and you need a doctor.

In such a case, each traveler must have insurance for those traveling abroad, valid for the trip dates. Immediately call the insurance, whose phone is listed on the policy, and report the incident to the operator. He will contact the local insurance services and tell you which clinic to go to.

If you don’t have insurance, go to the clinic yourself. But keep in mind that in this case you too will have to pay the bills yourself, and often the amount is very impressive.

If you need a specific medicine that is not sold at the pharmacy without a prescription and you do not have insurance, try asking for help at the reception. They’ll tell you where to find a doctor who writes a prescription. Another option is to search the Internet for analogs that can be bought without a prescription.

How to avoid and protect yourself

1. Before any trip abroad, even for one day, be sure to buy the insurance and the appropriately planned vacation. So, if you are only going to lie on the beach or go on excursions, you need one insurance, and if you want to rent a scooter or try to get on the surf – another. The list of insurance services depends on the insurance. If you buy the most straightforward insurance, which does not cover active sports, and you go skiing and break your leg, the insurance can refuse to refund the money for treatment.

2. Take with you the essential medicines that are used to relieve pain or seizures. But before you go, check out the list of medications allowed to enter the country so as not to get into trouble at the border.

3. If you feel bad before your journey, it is better not to pull and go to the doctor. Do not expect that will pass by itself: if it gets worse on the plane or immediately on the flight, the vacation will be spoiled. Sometimes it is better to postpone the rest: almost all airlines allow to exchange tickets in case of illness—contact support to clarify this point and check with your doctor.

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